Application Engineer

The Application Engineer is a key member of the Sales Department, reporting directly to the Head of Sales, and is responsible for ensuring our customers are using the best product to meet their application needs. This requires involvement in the early stages of customer engagement - to fully understand the application and critical performance requirements. Post-sale - they provide ongoing technical support to ensure customer satisfaction, support internal investigation into quality or technical related RMA issues, and stay aligned with customers’ evolving product needs while driving internal product improvement initiatives accordingly.

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Job Description

The Application Engineer is a key member of the Sales Department, reporting directly to the Head of Sales, and is responsible for ensuring our customers are using the best product to meet their application needs. This requires involvement in the early stages of customer engagement - to fully understand the application and critical performance requirements. Post-sale - they provide ongoing technical support to ensure customer satisfaction, support internal investigation into quality or technical related RMA issues, and stay aligned with customers’ evolving product needs while driving internal product improvement initiatives accordingly.

While the Application Engineer fulfils an important technical support function, this role also serves as an important Business Development resource as the technical point person in the company - performing market research and producing customer-facing technical assets.

Working out of the UniKLasers headquarters, travelling with the sales team as needed, this role also partners with Marketing, Service, Production, and R&D Departments.

Responsbilities

- Providing technical sales support via phone, email and travel

- Demonstrate expertise and trouble-shooting ability in all products

- Writing customer-facing Technical Documents (application notes, posters, white papers etc.)

- Evaluate new opportunities for technical product fit or successful product improvement/development initiatives

- Drive product improvements from market-led feedback

- Actively engage and interact with customers

- Assisting Marketing department with production of materials

- Talks, presentations at technical conferences

- Discussion of market requirements with internal technical teams

Required Qualifications & Experience

The Application Engineer will be the technical arm of the Sales and Marketing Departments and will support our growing customer and partner engagements. The ideal candidate will meet the below requirements:

- Practical Laser Experience

- MSc or PhD, in Optics/Photonics/Physics, or related field

- Ability to communicate effectively with customers and commercial partners

- Hands-on laser experience

- Technical authorship

- Knowledge of laser technology market, in particular single frequency generation and the associated applications

Apply

Applicants must have the permanent right to work in the UK.

Please send your CV and cover letter to recruitment@uniklasers.com

UniKLasers Ltd.
Ratho Park Phase One, 88 Glasgow Rd
Ratho Station, Edinburgh
EH28 8PP

© 2021 UniKLasers Ltd. 

BRaMMS Technology® trademark: UK00003361361