Question 1

How do I know which laser model is best for my application?

Accepted Answer

Contact our technical team at info@uniklasers.com and specify your application area. You can also visit the Applications page and select your application area to review our laser models for each application.

Question 2

What’s your typical lead time?

Accepted Answer

All available models are shipped within 12 weeks of purchase. Our average lead time is 4 - 8 weeks.

Question 3

Is my laser covered by warranty?

Accepted Answer

Yes, all UniKLasers systems are supplied under warranty. Please check our Terms and Conditions for details.

Question 4

What is the lifetime of my laser?

Accepted Answer

Please refer to our warranty terms and conditions. Excluding the UV range, the warranty covers 12 months or 5000 hours operation.

Question 5

What are the laser’s operating conditions?

Accepted Answer

Optimal operating conditions are between 18 - 30°C.

Question 6

What are the laser’s storage conditions?

Accepted Answer

To maximise laser lifetime, storage temperatures should not be out with 0 - 50°C. Can be up to 95% humidity, non-condensing.

Question 7

Does the laser fit to a universal optical bench size?

Accepted Answer

Yes. We provide clamps with our laser which fit to any common bench with 25 mm spacing.

Question 8

Does my laser require installation?

Accepted Answer

No installation is required. The laser can be set-up manually or this can be performed remotely by a UniKLasers engineer.

Question 9

How do I power on the laser?

Accepted Answer

You can use the key switch on the controller or start the laser directly from the software (GUI). For further info please refer to your User Manual.

Question 10

How do I check the output power of my laser?

Accepted Answer

Please use an external calibrated power meter. The value shown in the optional software (GUI) can be used as an indicator only, it does not show the exact power.

Question 11

Can I adjust the laser’s output power?

Accepted Answer

Yes. The lasers are available to be supplied at any power within the specified range. The output power of each unit can then be controlled via an optional, external attenuation unit.

Question 12

What do the three lights on the top panel of the laser head indicate?

Accepted Answer

These three lights all indicate the mains power is supplied to the laser head. Different colours are supplied so one colour is always visible through optical safety glasses. They do not indicate the performance of the laser.

Question 13

Which cooling requirements do you recommend?

Accepted Answer

Our recommendation is to maintain a stable temperature and environmental conditions when using and storing the laser. All laser models are supplied with an integrated heatsink that can be easily connected to an external chiller. Ask your local representative for guidance.

Question 14

How do I operate the UniKLasers Software (GUI)?

Accepted Answer

The optionally supplied software includes all drivers for a Windows PC. Connection is made from the controller using a standard USB cable. For further info please refer to your User Manual.

Question 15

Do you provide training for operation and maintenance?

Accepted Answer

We supply a User Manual with all our lasers, covering all modes of operation and maintenance requirements. Training is not required, but our skilled engineers are available for a remote session as needed. Contact your local representative for further support.

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